Dear Valued Customer,

 

We hope that you and your family are safe and well.

 

We apologise for any inconvenience that you may have experienced due to our dental practice having been closed to providing treatment.  We would like to assure you that we have been using this time of closure to review our procedures and protocols and make the necessary adaptions in light of the global pandemic to provide a safe environment on our reopening.

 

We are delighted to advise you that we are now open for urgent dental treatment and shall re-open for routine dental care on Monday 13th July 2020.  If you require to book and appointment please either call us on 01224 806700 or alternatively you can book online at https://onlinebookinguk.3pointdata.com/v1/view/organization/2166/index.html#/perspectives/3.  As all our reception staff are qualified dental nurses they will be assisting in the decontamination of the surgeries as well as answering the phone which will mean than on occassions you may need to leave a message on our answerphone and the receptionist will return your call as soon as possible.

 

***Please note that you should NOT attend any pre-booked appointment unless we have contacted you to confirm the details.***

 

We will contact you prior to any appointment to confirm the details and also arrange for you to complete an updated medical history form and a COVID-19 screening form both of which can be found at http://andrewscottdental.co.uk/patient-forms/ (you do not need to complete the implant referral form which is also on the same page).  Once you have completed your forms please save or print these as a PDF which should then be emailed to info@andrewscottdental.co.uk 2 days prior to your appointment.

 

We have made a short video highlighting some of the changes that have been made.  Please watch this video to familiarise yourself with what changes you can expect at your next appointment and how to prepare for your appointment.  http://andrewscottdental.co.uk/services/covid-19/.

 

Please also be aware that we may need to make some adjustments to the days, times and length of your appointments to ensure that we are able to provide a very high standard of cross infection control.

 

We appreciate all your support and understanding during this time and would like to assure you that we will aim to provide as good a level of service as possible during this time.

 

Should you have any questions please do not hesitate to contact us.

 

We look forward to seeing you soon.

 

Kind regards,

 

Andrew Scott

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